I got a Homecoming Warrior Supply Bundle but I don't have a Homecoming Warrior Key/Royal Archivist Key, why?
That is normal, the key is available only for returning players after a certain period of inactivity. To be counted as inactive you need to have logged in to our servers after the service transfer at least once and have been offline from the game for at least 30 days since your last login. Please note that once you receive a key after your inactivity, you can't get it again for 180 days.
I only received a 30-day free subscription in the launcher! Wasn't I supposed to get more?
You have to check your web inventory on https://archeage.playkakaogames.com/. There should be coupons there to add game-time.
Can we use steam to still play Archeage / Archeage Unchained?
Yes you can, however you MUST delete the previous iterations of Archeage / Archeage Unchained from the previous publishers and then re-download/install our version through steam.
Will we get a list of the new costume synth materials?
New costume synthesis materials will be integrated into one material "Bound Worn Costume".
It is our understanding, that players are claiming to be missing various different non cash shop items from the transfer including, but not limited to; Gliders, Undergarments, Sheet Music, and more....
We are working towards putting a list of specific changes that have come with this Unified Build, and this way players can use it as a reference on what is no longer in our version, and what is just actually missing and then based on that info, we can move further with this investigation.
Why have my Synthesis Costume's Effects been Randomized, and how do I get them back?
Although the grade of synthesis costume doesn't change during the transfer process, progression of synthesis and some synthesis effects can be changed due to the transfer process. We have given Serendipity Stones as the transfer Rewards which should help you with changing the effects.
In case of 'Rare/Arcane' grade of synthesis costume, effects related to back-attack change to "0" and One effect related with 'Attack(Melee or Ranged or Sorcery)' adds as a compensation.
Effects related to 'Back-attack' can get 10 points when the grade of synthesis costume reaches Unique.
Will Passionate Leap Event be on Fresh Start Servers?
At this moment, no, Passionate Leap Event will not be on any of the Fresh Start Servers.
What about Cactus Gate in regards to the Auction House rework for Fresh Start?
We will add 5 Cactus and 5 Thistle for free to the Marketplace. It is only possible to buy this once per account.
In the patch notes at https://kg.games/aa1202en there are some things unclear in the Building section. Could you clarify them?
Changed things around to:
Tweaked the number of obtainable items at the Miner's Farmhouse. We slightly decreased the amount of basic obtainable items.
Tweaked the chance to discover a Jackpot Vein at the Miner's Farmhouse. We slightly increased the probability of Jackpot.
We think we're able to claim unlimited home bundles
This is true, but you need a key to open them and you only received one.
I am unable to claim thistle or cactus from the Marketplace
The current required level to purchase them is 40~49. However, we will implement an update on Thursday December 9th to remove the maximum level cap, so that you will be able to purchase it even if you are above lvl 49.
Can we use our old Character Customization Templates?
Yes! They will be saved to wherever the KakaoGames Iteration of Archeage is installed.
You have to create the "Custom" folder in the Archeage Installation Directory