A player has 72 hours to submit a ticket on such issues otherwise the claim will be rejected.
Customer Support can remove the item purchased by mistake or purchased on the wrong character using Credits and replace it with it value in Credits returned to you. Please specify in your ticket:
- the item name you want to refund
- the character's name
- the server on which the item was purchased
- Currency type used
- Customer Support is unable to refund consumable items.
- Items that have been already used, are not eligible for refunds.
- Items or Credits cannot be moved from one server to another or from one region to another.
- Additionally, bundle deals or package will only be removed and replaced with the equivalent value in Credits if no items in the bundle have been consumed. Partial refunds are not possible.