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HOW CAN WE GUIDE YOU?
Announcements
UPDATES TO OUR TERMS OF USE (Jan 25th)
May Compensation and Duplicate Items
Revisions to Credit Removal and Rosen Crystals
[FAQ] My items are missing!
[FAQ] Game Questions/Other Issues
[FAQ] ArcheAge Game Data Transfer Application
Known Issues
Game crashes with DirectX 11 (Nvidia users)
Erenor Server Issue (March 27)
Missing February Compensation
Answers to common issues (FAQ)
Missing Guild Prestige [RESOLVED]
Vigor Points Cannot be Recharged
See all 10 articles
Technical
ViolationType: 2 /EAC index access error
How to obtain WinMTR Logs
How to obtain game client logs
How to obtain DxDiag Logs
Unable to see Crest Images
Gods Have Disconnected You
See all 13 articles
Account
How to claim your rewards from the Web Inventory
Missing free game time after transferring
Missing character when logging in
Supported Countries
Settings Not Saving
Characters Not Deleting
In-game
I've hit 10,000 Proficiency in my craft, why am I not gaining any more Proficiency?
I can't find my glider, where did it go?
Missing Plants, Trees or Livestock
Trade Pack Issues
How do I get my Scarecrow Garden back?
Quests Issues
Payment
Credits Shop Refund Policy
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