Unable to write "@" in the launcher
Login button cannot be clicked
Unable to receive Authentication Code
Incorrect Password
[Login] Unable to write "@" in the launcher
We're aware that players using a QWERTZ keyboard are unable to write the "@" symbol in the launcher and are working on resolving this. In the meantime, you are able to log in by copy-pasting the symbol from this article or from another location.
If you are experiencing this issue with a different keyboard type than QWERTZ, please reach out to our Support team and let us know.
Login button cannot be clicked
If the login button when signing-in to our website is greyed out and you cannot click on it, please try deleting the last digit of your password and entering it again. This will temporarily fix the issue while we are working on a solution.
If you do not remember your password you can click on the "eye" to make your password visible, and then delete and retype a digit from your password and the Login button will be clickable again.
Unable to receive Authentication Code
If you cannot see the e-mail with your Authentication Code try checking your spam folder and filters
You should find the email in either:
- Your e-mail's spam folder.
- The Social or Promotions tab of your Gmail inbox.
If you can still not find the email, please verify that you have entered the correct e-mail address when registering. Also make sure that if you are using software such as Outlook or Thunderbird, that the software is not deleting the verification e-mail as spam and whitelist this e-mail address:
no-reply@playkakaogames.com
*Please note that @gmail and @googlemail may be the same mailbox, but they are different email addresses!
For Gmail users, in order to whitelist the "no-reply@playkakaogames.com" e-mail address, please follow the steps below:
- Click the cogwheel icon in the top-right corner, and then "Settings"
Go to "Filters" and then "Create a new filter" - Enter "playkakaogames.com" in the "From" field
Select "Create filter" with this search - In the box titled "When a message arrives that matches this search" select "Never send it to spam"
Click the "Create filter" button - Try to get the confirmation E-Mail sent again.
If you have whitelisted the "no-reply@playkakaogames.com" e-mail address and you are still not receiving the email, please try to request a new verification e-mail on our login page, with a different browser.
Incorrect password
If after resetting your password, you still see an error message that your password is incorrect, please make sure that your new password meets all of the password requirements below:
The most common cause especially when you using an automatic password generator is the password's length! Please make sure your password is not more than 16 digits long.
You can reset your password by clicking here.